Keeping in contact with customers, with suppliers, and with your own people, making your business cost-effective, and ensuring decisions can be made quickly, are major issues for our business customers.
And we know that in many cases, your communications set-up is complex and costly ; you run traditional telephone services, operate pbx systems, and manage mobile devices and internet and data services. A 2009 survey amongst businesses with 10-250 employees confirmed that over 80% of businesses know more could be done with their communications capability, and almost 40% experience grumbles and complaints amongst their telephone users.
That’s why you need to talk to theWord. Whilst we have the vision and capability to offer fully converged unified communications capabilities, we don’t lose sight of more-practical problems that you face right-now, such as simply making cost savings, reducing the number of bills you have to deal with (and where you spend time and effort processing), and identifying hotspots amongst all this infrastructure where vital calls are going unanswered or where you are making calls that simply don’t need to be made.
We can add vital features to your voice network such as inbound numbers, homeworker solutions, advance call features such as interactive voice response and call recording, and we can even provide this in the telephone network rather than you having to invest money and space to house any equipment. We also provide expert advice on connecting your business to the internet and to other points on your data networks.
It all starts with you sharing your problem ; what business issue is it that keeps you awake at night? Then its our mission, as experts in this field and with a strong local presence, to deliver a the cost-effective pragmatic and reliable fixed-network solution.
What fixed-line network services do we provide?
Basically, we rise to any telecoms network challenge, just-the-same for fixed-line services as we have always done for mobile. For example:
- Fixed-line telephone calls – we will find you the most-competitive tariffs for UK, mobile and international calls, with a price plan and billing information tailored to your business’ needs.
- Fixed lines –we will identify the best-value network operator for your business, and ensure pain-free migration from your current supplier for existing analogue and isdn30 services. We will find the service plan that ensures your business doesn’t risk being out of contact, and provide local account management here at theWord.
- Network features and disaster-recovery plans - we route calls to wherever you and your people need to work, helping you to design a plan and advising you of extra tools that can keep your business up-and running.
- Business Broadband – we will provide a high-speed, 'always on' connection that's accessible to 99% of the UK population with download speeds of up to 8Mb per second, and with contention levels that scale right down to one-to-one. For businesses needing with high levels of availability and upstream bandwidth, ask us about symmetric broadband options.
- Inbound numbers – we will help you source non-geographic 08 and 03 numbers, and then identify calling features that ensure that your business makes the most from these inbound numbers.
What pbx and switching services do we provide?
- IP PBX solutions – we provide totally scalable office solutions, maintained by our reliable business partners, hosted on your premises or hosted within the networks.
- VoIP for Business – we provide hosted network solutions, ideal for avoiding the cost of buying and operating a PBX. We can even construct a hybrid solution, mixing hosted and more-traditional PBX solutions e.g. for your homeworkers.
- SIP trunks – SIP trunking provides access to and from the Public Switched Telephone Network (PSTN) over the Internet Protocol (IP). Unlike in traditional telephony, where bundles of physical wires were once delivered from the service provider to a business, a SIP trunk allows a company to replace these traditional fixed PSTN lines with PSTN connectivity via a SIP trunking service provider on the Internet. theWord. can provide IP connections between your PBX and a secure private network, allowing voice calls to be made and received over an ordinary broadband line and over broader ethernet connections.
- Unified Communications – let us create a single number, single mailbox and presence solution, running across voice and mobile networks and across the internet, ensuring you remain in-touch, seamlessly contactable on any device, in any location and on any type of network.
What fixed-line data services do we provide?
Our data connectivity services are comprehensive, mixing the best that core network suppliers have to offer to meet your specific needs. Our services include;
- Private circuits – we provide point-to-point connections, locally, nationally and internationally for your exclusive use, competitively priced ,with levels of service tailored to your business needs.
- Ethernet in the First Mile – with Cardiff at the forefront of not-just BT’s but several other providers next generation networks, we will source and supply scalable ethernet products at rental prices to suit you and your business needs
- Dedicated Internet connectivity- we will source for the best-value pipe to connect you into the UK backbone, at speeds from 64kbps to 155Mbitps.
What billing and value-add services do we provide?
- Electronic consolidated billing and free analysis tools - we provide on-line billing with easy-to use management tools that help you analyse your bills. You can expect to access your account and inventory details on our portal, and we will ensure you are given the free training to make use of it.
- All call traffic is per second billing, with the bill rounded to just the nearest penny, so there are no hidden charges.
- Free analysis of other supplier’s bills- Not sure if you currently get good value-for-money? If you make your existing fixed-network bill available to us, we will give you honest advice you how your business can improve both the design of your network and improve your commercial terms using theWord. Range of services.
How do I find out more?
To learn more about our fixed-line business solutions speak to your account manager, visit our Cardiff Bay showroom or contact us here at the Word on 02920 445757