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About Us

theWord is a unified communications specialist. We have the capability and expertise to manage your end to end communications, we strive to deliver a world class customer experience and to be the best we can possibly be.

Our History

theWord has been providing business communication solutions to private and public sector organisations since 1985. Put simply we are a one-stop-shop for converged communication systems but we are also much more than that.

Based in Cardiff Bay, we are an advocate of converged communication systems and a communications partner to over 500 businesses across Wales & the West of England. We help organisations unify their communications, which drives efficiency benefits and reduces business costs. We can help you achieve your business objectives, from mobilising your workforce through to deploying desktop applications and smart working solutions.

We invest heavily in our own business systems and our people to ensure that we continue to provide a comprehensive service wrap supported by proactive, well resources account management. Our capacity to deliver a world class customer experience is demonstrated by the loyalty of our customers and we pride ourselves on delivering bespoke, client focused solutions.

Our Offering

By combining mobile, landline and data networks into a single converged system businesses can increase productivity, reduce costs and improve efficiency.

Unified Communications brings together

  • Mobile
  • Fixed line
  • Broadband
  • Email & Data
  • Applications & Desktop Integration

Business Benefits

Unified communications is the next evolution in telecom related technologies which provide key business benefits, including:

  • Lower total cost of ownership
  • Lower capital expenditure
  • Improved employee efficiency and productivity
  • Enhanced responsiveness to customers, suppliers and partners

Credibility

With strong business partner relationships, theWord has become the trusted telecom's partner of choice to hundreds of bushiness and organisations where we support thousands of end users across the UK.

theWord is Vodafone's only Platinum Partner based in Wales offering award winning levels of service to customers through experienced, knowledgeable account managers.

"Vodafone is delighted that theWord has been awarded Vodafone Platinum Partner Status. theWord is just one of a limited number of our partners who have shown that they have the capability and skills to provide a complete communications solution for customers wanting to integrate their landline and mobile to work together as one; ensuring they never miss out on a business call" 
Rob Shardlow Head of Indirect Sales Vodafone UK.

theWord is a partner of global telecom's specialist, Mitel Networks and alongside them offer a range of SME and Enterprise telephone systems.

theWord offers its own range of fixed voice and data network services, with the entire sales, support and billing process being managed in house.

If you want a communications partner that truly understands your business and has the resources to manage your communications network, we would welcome the opportunity to talk with you, please give us a call on 029 2044 5757.

A registered company in the UK and Wales: 4017789

theWord

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Visit our customer experience centre, give us a call on 029 2044 5757, or write to us at sales@theword.co.uk                                                About theWord | Contact Us