Support

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Want to get in touch with one of our team?

We love it when our customers get in touch, our opening hours are from 8:00am-18:00pm Monday to Friday, during these times you can call, email or visit our customer experience centre.

Talk to us Call 08456 889900
Email us sales@theword.co.uk


If you need help outside of these times, why not register to become an SLX Support Portal User or consider one of our extended support packages? Lean more about SLX Support Portal

Fault reporting
Tel: 0800 804 6930
support@theWord.co.uk

Out of hours support & fault reporting
If your Vodafone has been lost or stolen please dial 191 or 08700 700191

If you need to report a fault with your telephone system, broadband or land line and you have out of hours cover please dial 08456 889900 and select option 2

Please be aware that we sometimes monitor calls to help improve our service.

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Visit our customer experience centre, give us a call on 08456 889900, or write to us at sales@theword.co.uk                                                About theWord | Contact Us