Support

Support Introduction.

theWord supports clients through a team of dedicated account managers who provide a single point of contact for every customer. Working closely with our support teams they are here to help you manage your communications network.

 

At theWord we pride ourselves on being a leading supplier of communications equipment and on the levels of account management and support that we can offer all of our customers. We have the advantage of being a local company which means that we are always on hand to answer questions.

We don't operate call centres and during normal working hours, every call is answered by a real person, not an automated attendant. Our field based account managers will visit you on a regular basis and we can resolve problems face to face, either at your premises or at ours.

We offer unrivalled service and consultancy and our team are as happy to speak to you about simple mobile, fixed-line or data solutions as they are about a full unified communications package. We specialise in taking the time to understand the specific needs of our customers and as a result we can better understand the challenges that you face in running your business.

We are always more than happy for potential customers to speak to our existing customers about solutions that we have implemented for them so feel free to ask your account manager about other customers in your sector.


Pro-Active Customer Service
We aim for the highest levels of customer support no matter what the size or nature of your business. A dedicated account manager will manage your account continually to identify additional cost or efficiency savings. Our customer services team are always ready to take your calls should you experience any problems.

Cost Control
This is an important area for all organisations which is why we select the best partner organisations in order to leverage the best possible tariffs and pricing plans for all of our customers. Our account managers are also dedicated to enabling you to get the best out of your services, they will advise you about updates, new plans or products or applications that help you to get the best value for money as well as reducing your total spend.

Transparent Reporting and Billing
Our online billing and fault reporting tools allow you to retain maximum control over your account. Your dedicated account manager also has access to a wide range of reporting tools that can help you manage costs and optimise your network.

Sophisticated Client Support Structure
Our aim is to ensure that you get through to the right person first time which is why we use intelligent call routing and have a clearly defined support structure. Our customer support team can help you with the day-to-day running of your account and fault resolution. Our technical team of trained engineers specialise in the maintenance and installation of solutions and advanced trouble shooting and fault resolution. In addition to this your Account Manager is always on hand to offer ongoing consultative support, and will help you to get the best out of your technology and your network.

If you want a communications partner that truly understands your business and has the resources to managed your communications network, please give us a call on 08456 889900

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Visit our customer experience centre, give us a call on 08456 889900, or write to us at sales@theword.co.uk                                                About theWord | Contact Us