Support

Support Portal

The Word provides customers with a unique online web portal to create and track support queries online, 24/7 from anywhere in the world.

Our Support Portal gives customers the power to manage their account as and when it is convenient to them. The system behind the portal creates a record of every support interaction within each customer’s account history, this record is visible to every employee within our organisation. This level of transparency ensures that information is delivered directly to our customer support teams and giving clients fast resolutions to issues.

Support queries can be raised for any area where you are experiencing difficulty, Mobile, Fixed Line or Systems, fault reporting, billing or technical support. Once a query has been logged it is directed to the appropriate team who will action at the earliest opportunity during normal working hours.

Registered Support Portal users, please click here to Login

New user? Please click here to Register

To learn more about this unique service ask you Account Manager for a free demonstration and training session or give us a call on 08456 889900

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Visit our customer experience centre, give us a call on 08456 889900, or write to us at sales@theword.co.uk                                                About theWord | Contact Us