Fixed Line

Numbers and Calls

It is vital that your communications structure makes it easy for your customers to get in touch when it is convenient to them. We can help you manage your inbound numbers and route your calls so that your customers always receive the highest levels of service.

Inbound Numbers

theWord can quickly source and set up non-geographic ‘08’ and ‘03’ numbers and help you select features that will ensure you can offer the best possible customer experience. We can also provide local geographic telephone numbers so that you can be local to all of your customers, and in most cases this can be achieved on a pay per call basis with no set up costs.

Call Routing and Management

Intelligent routing of calls can be a huge differentiator to your business; at theWord we have the ability to scope these requirements and develop policies and procedures to manage your call volumes. Pro-active call management helps you to respond quickly to customers’ queries at single or multiple locations and we can provide a web-based portal to dynamically manage the routing of calls and view how calls are being answered.

Exceptional Value

theWord offer a free, no obligation bill analysis service, just provide us with your last fixed-network bill and our team will give you expert advice on how your business can improve both the design of your network and your commercial terms with our diverse and flexible services.

Billing and Analysis

Our tailored on-line billing platform with easy-to use management tools can help you analyse your bills. You can access your account and inventory details on our portal and we will ensure you are given full and comprehensive training to make the best use of it.

theWord is ready to be your communications partner of choice. Our fixed line experts are on hand now to start driving the benefits - give them a call on 029 2044 5757.

theWord

Fixed Line  >  Inbound

Visit our customer experience centre, give us a call on 029 2044 5757, or write to us at sales@theword.co.uk                                                About theWord | Contact Us