Systems

Customer interaction solutions.

theWord have access to various applications that could compliment your call centre, such as Automatic Call Distribution (ACD) and Customer Service Manager or Contact Centre Manager.

Mitel® recognise that a slightly dissatisfied customer today, whose problem you quickly and efficiently solve, will  be a more loyal customer tomorrow. Mitel Customer Interaction Solutions create long-term, sustainable value and integrate with how you do business. Providing true flexibility and efficiencies that will help you better handle your customers’ needs.

Our intelligent user-friendly solutions:

  • support first-time issue resolution, personalized service and improved customer retention
  • facilitate easy access to the right skills, at the right time wherever and whenever they are needed
  • allow you to leverage a distributed workforce to deliver superior customer service from anywhere
  • empower employees to resolve issues efficiently and effectively improving customer experience
  • increase employee loyalty, protect training, and recruitment investments while reducing the impacts of churn by providing flexible working capabilities

Mitel provides innovative solutions to help differentiate your company as a market leader, and drive business improvements. If you want to discover why more and more leading businesses around the world choose Mitel solutions to help them gain competitive advantage – contact us today on 029 2044 5757.

Automatic call distribution.

ACD combined with Customer Service Manager or Contact Center Manager are the tools that your business needs to efficiently manage your contact centre and ensure that you maximise revenues and deliver service excellence to your customers. The applications optimise the number of calls, emails, faxes and web chats that each member of staff can handle by monitoring job queues and intelligent call routing.

The system facilitates intelligent call handling by providing real-time views of your queues and agents. Additionally the provision of comfort messages to callers held in the queue or the ability to request a call-back rather than waiting can enhance the customer experience and the provision of a complete suite of reports that can be automatically emailed to your key stakeholders improves your management information.

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Systems  >  Customer Interaction

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Visit our customer experience centre, give us a call on 029 2044 5757, or write to us at sales@theword.co.uk                                                About theWord | Contact Us