We believe that one of the key differences between a supplier and a partner is excellent quality of proactive service and account management. At theWord, we strive to be the best installation partner for your organisation by listening and asking the right questions. This allows us to design a solution that will address all your basic requirements and help to streamline your business by providing applications that increase efficiency.

Whilst the choice of technology is important when choosing a new communications system, the partner that you choose to provide and maintain it can safeguard your business against the effects of common issues faced when upgrading or maintaining telephone systems.

We have years of experience of installing, operating and maintaining a wide range of applications which can be selected to fit your specific needs. Call management applications show the availability of your staff so call handlers can see at a glance who is available to take a call. Work flow monitoring applications offer a real-time view of the status of your sales or customer services team for efficient resource allocation. We can even provide flexible working applications so that homeworkers and remote offices benefit from the same corporate telephony services and secure data connectivity as secure as head office.

We specialise in working only with technology providers that we believe to be the best in their industry so we have partnered with Mitel Networks, the market leader in the UK for telephony systems. Mitel are based locally so we are able to work closely directly with them as a manufacturer.

Whether you need a small system for a few users, or a multiple system network serving several sites, our engineers and project managers will liaise closely with you throughout the design and implementation of your perfect system to ensure minimal disruption to your business. Through regular meetings, you’ll be shown exactly the way your solution will work and have the opportunity to see the full functionality and benefits of your new system.

After installation you will be served by a dedicated Account Manager who will keep you informed of any enhancements available and ensure your system is maintained with the latest level of software. This is an ongoing service that will allow you to continue to maximise the return on your investment in the long term.

We encourage you to talk to our existing partners before you engage with us so that you can feel reassured that we will deliver what we promise, we can introduce you to other customers so you can hear firsthand how we helped their businesses.