Business communications system support.
Mitel 3300 System Maintenance and Support
At theWord, we specialise in the provision, support and maintenance of Mitel 3300 systems and the related applications. All of our engineers are fully manufacturer trained so we feel confident that we can implement and support your system to ensure that you draw maximum benefit from its features and functionality.
Support options.
To ensure that the investment you make in your telephony system continues to be maximised, we offer a range of support options, designed to suit all businesses and budgets, or we can tailor make a support package to suit specific requirements.
Office hours.
Faults can be logged Monday to Friday 08:00-18:00. Major faults will be addressed within 8 Hours and minor faults by the end of next working day.
Office hours Priority.
Fault logging Monday to Friday 08:00-18:00. Major faults will be addressed within 4 Hours and minor faults by the end of next working day.
Monday to Friday.
Faults can be reported from 00:01 Monday to 23:59 Friday. Major faults will be addressed within 4 Hours and minor faults by the end of next working day.
Monday to Saturday.
Faults can be logged Monday to Saturday 08:00-18:00. Major faults will be addressed within 8 Hours and minor faults by the end of next working day.
Monday to Saturday Priority.
Fault reporting Monday to Saturday 08:00-18:00. Major faults will be addressed within 4 Hours and minor faults by the end of next working day.
Monday to Saturday Extended
Fault reporting 00:01 Monday to 23:59 Saturday. Major faults will be addressed within 4 Hours and minor faults by the end of next working day.
Anytime.
Fault reporting 24 x 7 (excluding Public Holidays). Major Faults will be addressed within 4 Hours and minor faults by the end of next working day.
Anytime Plus.
Fault reporting 24 x 7 (including Public Holidays). Major faults will be addressed within 4 Hours and minor faults by the end of next working day.
Should you wish to request support now, please visit our Contact Us page.
