Mitel training.
theWord offer a full portfolio of training courses, some that can be delivered at your site and others at the Mitel Training Academy in South Wales.
Onsite training.
These courses can be delivered at your site or in our Training Facility and are conducted by one of our experienced trainers on your live system or in our training suite with a training certificate awarded on successful completion. In addition to the standard training courses offered, bespoke packaged can be formulated if required.
System Administrator.
Basic Mitel 3300 - 1 day, up to 3 people. Learn how to maintain your phone system and carry out routine maintenance and changes.
Extension user.
1 hour, up to 10 people. Show general users how to effectively use all their phone features for maximum efficiency.
Switchboard operator.
2-3 hours, up to 3 people. How to use all operator console features and practice call handling scenarios.
Call centre training.
Contact centre manager.
Basic - 1 day, up to 3 people. Learn how to view agent and call activity, control agent logins, move agents from one path to another, create, manage and interpret reports and manage day-to-day changes.
Contact centre agent.
2 hours, up to 5 people. Using Agent Advisor to log in and out, take incoming calls and emails, use 'AgentChat' and view performance statistics.
Intelligent queue administrator.
Basic - 1 day, up to 3 people. How to program and manage comfort messages for incoming calls.
ACD system administrator.
Basic - 1 day, up to 3 people. How to set up Agents, Groups and Paths on the Mitel 3300 and Contact Centre Manager.
Mitel training.
Telephone systems.
These courses are only available at Mitel's Training Academy and Mitel Training Certificates will be awarded upon successful completion. If you can't see a suitable training package below then please discuss your requirements with your Account Manager.
System Administrator.
Mitel 3300 - 2 days. Learn to add new telephones, make routine moves, adds, and changes, create and manage voicemail boxes and auto attendant, back up the database, perform basic fault finding and investigate alarm conditions.
Manager/Supervisor.
Contact Centre Manager - 2 days. Learn how to view agents and path activity, report and search on both historical and real-time information, control agents, log them in, take them out of make busy and even move them from one path to another.
ACD System Administrator.
2 days. How to set up call paths, agents, and agent groups. Key concepts such as call paths, agent groups and agent assigning are explained and reinforced through hands-on assignments. Plus you'll explore the details of ACD II that lead to maximised Call Centre performance.
theWord is ready to be your communications partner of choice. Our systems experts are on hand now to start driving the benefits - give them a call on 029 2044 5747.
